We strive for complete client satisfaction. This policy outlines our refund and cancellation procedures to ensure transparency and fairness for all parties involved.
Refunds are available within 14 days of project initiation for services not yet commenced. Custom development work that has already begun is not eligible for full refunds due to the personalized nature of the service. Refunds may be considered on a case-by-case basis if services do not meet the agreed specifications. No refunds are provided for completed and delivered projects that meet the original requirements.
Projects may be cancelled at any time with appropriate notice and payment for work already completed. Cancellations within 48 hours of project start may incur a 25% administrative fee. For ongoing projects, payment is required for completed milestones and work in progress. Cancellation requests must be submitted in writing via email to our support team.
Refund requests must be submitted within the eligible timeframe through our contact form or email. All requests are reviewed within 5–7 business days of submission. Approved refunds are processed within 10–14 business days to the original payment method. You will receive an email confirmation once the refund has been successfully processed.
We encourage clients to communicate directly with our team to resolve payment concerns before initiating chargebacks. Disputed charges may lead to temporary suspension of services until the issue is resolved. We maintain detailed records of project work and communications for dispute resolution, and chargeback fees may be passed on to clients for unjustified disputes.
Partial refunds may be provided depending on the percentage of work completed at the time of cancellation. Design concepts and initial consultations are typically non-refundable once delivered. Development work is billed according to completed milestones and time invested. Any third-party costs such as hosting or software licenses are generally non-refundable.
Refund requests are acknowledged within 24–48 hours of receipt. The review and approval process typically takes 5–7 business days. Once approved, refunds are processed within 10–14 business days. Please note that bank processing times may add an additional 3–5 business days for the funds to appear in your account.
GRETECH stands behind the quality of its services with a satisfaction guarantee. If you are not satisfied within the first 14 days and no substantial work has begun, you may be eligible for a full refund. Full refunds apply to services that have not yet started, while partial refunds may be issued based on the amount of work completed at the time of cancellation.
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